Policies & Procedures

Deposit Policy

We require a deposit from every guest that visits our salon. However, when booking online your only required to pay a small deposit for your services. (As little as 60p up to £2) This deposit will be used as part payment towards your service and is fully refundable should you cancel/reschedule within 48 hours for your appointment. If you fail to show up for your appointment unfortunately you will lose your deposit and will be charged in accordance with our cancellation policy.

Cancellation Policy

Our cancellation/rescheduling policy is strictly 48 hours for all guests. If we don’t receive 48 hour’s notice to cancel/reschedule your appointment unfortunately you will be charged 50% of the service booked. If you fail to show up after booking online your debit/credit card will automatically be charged 50% of the services booked. Regrettably, we have had to put these measures in place because of the sheer volume of non-arrivals we have had, which in turn costs the salon hundreds of pounds per month. In 2018 we lost £5,595.64 with 191 clients not turning up.

Skin Testing Policy

Partners Beauty and Hair Salon in Broughty Ferry have a duty of care to make sure that you are protected in these circumstances! The best way of ensuring that you are allergy free when it comes to hair colouring, is to come into our Dundee Salon 2-7 days prior the application of hair colour. Here you can have specific skin test done with the hair colour range that we use in our salon. This is without a doubt the safest and most efficient way of detecting any allergies that may cause damage to your skin!

Partners Beauty and Hair STRONGLY ADVISE a skin test before we colour your hair.

ALL NEW GUESTS TO THE SALON MUST HAVE A SKIN TEST. FAILURE TO DO SO WILL RESULT IN YOUR APPOINTMENT BEING CANCELLED AND DEPOSIT RETAINED.

ALL REGULAR GUESTS WHO HAVE HAD THEIR HAIR COLOURED 6 WEEKS PRIOR TO THEIR NEXT BOOKING, THIS WILL BE TREATED AS THEIR SKIN TEST.

As professionals we endeavour to keep you from harm at all times. The BEST PRACTICE is to come in to our hairdressing salon in Dundee and undertake your specific skin test.  SKIN TESTING IS HERE TO PROTECT YOU!

Free Roam Policy

At Partners Beauty and Hair Salon in Dundee, we consider ourselves to be a Free Roam Salon. We do understand that you may wish to move to a different stylist and we promise not to be offended if you do. We regard you as a guest of our salon. We offer you the option to select the stylist of your choice or change each time you visit.

Kind Regards,

Pauline, Laurie & Team Partners

Policies & Procedures