Welcome to The Partners Knowledge Centre – You Ask, We Answer!
At Partners Beauty and Hair, we understand that knowing what to expect prior to your appointment will help you feel confident, relaxed and prepared to get the best out of your pampering experience.
That’s where The Knowledge Centre kicks in!
Here, we have answered all your commonly asked questions – including all you need to know about Appointments, Visits, Skin Tests, Prices, Opening Times, Parking and Etiquette during your visit to our award-winning hair & beauty salon in Dundee.
Policies & Procedures FAQ’s
Why do I need to pay a deposit?
You pay a deposit as you are making an appointment with a professional stylist. By paying a deposit we know many guests will show and not waste our time allowing more appointments to become available for you. Your deposit will be used as part payment towards your service and is fully refundable should you cancel within 24 hours for your appointment. If you fail to show up for your appointment unfortunately you will loose your deposit and will be charged in accordance with our cancellation policy.
What is your Cancellation Policy?
Our cancellation policy is strictly 24 hours. If we don’t receive 24 hours’ notice to cancel your appointment unfortunately, your deposit is non-refundable. If you fail to show up after booking online your debit/credit card will automatically be charged 50% of the value of the services booked. We completely understand that things can happen at the last minute and can assure you that we will be more than sympathetic in certain circumstances. Regrettably, we have had to put these measures in place because of the sheer volume of non-arrivals we have had, which in turn costs the salon hundreds of pounds per month.
Why do I need a patch test?
We have a duty of care to all our guests! The best way of ensuring that you are allergy free when it comes to hair colouring, is to come into 48 hours before your colour appointment. Here you can have specific skin test carried our with the Wella colour range that we use in the salon. This is without a doubt the safest and most efficient way of detecting any allergies that may cause damage to your skin! Find out more on our blog post about colour patch testing.
When are you open?
We are open Tuesday to Saturdays. Our opening hours are as follows:
Tuesday 9am – 5.30pm
Wednesday 9am – 10pm
Thursday 9am – 10pm
Friday 9am – 7pm
Saturday 9am – 5.30pm
Do you do home visits?
Yes of course! We visit guests who might be unwell or require hair done at home or even visit hotels for weddings etc. Call us to discuss this in more detail.
Hair Colouring FAQ’s
What do you charge for Balyage Colour?
This is very difficult to say without seeing the hair and the end result desired. Your stylist will quote you a price during your consultation and will up date you during the hair service if extra colour or products are needed.
What colours do you use?
We are a Wella Professionals Salon. We use Blondor, Magma, Koleston Perfect, Colour Touch, Color Fresh, Illumina, Innosense, Perfecton, Wellaplex.
What are your colour prices?
Our prices vary for each colour service. Click below for our colour menu and pricelist.
The Beauty Room FAQ’s
What beauty treatments do you do?
We offer a number of different beauty treatments including:
Body Treatments, Facials, Manicures & Pedicures, Nails, Makeup, Lashes & Brows, Waxing along with personalised packages.
How much are your beauty treatments?
We have a detailed price list for you. Click the link below.
Why do I need a patch test?
We have a duty of care to all our guests for both hair and beauty colouring services! The best way of ensuring that you are allergy free when it comes to colouring, is to come into 24 – 48 hours before your appointment. This is without a doubt the safest and most efficient way of detecting any allergies that may cause damage to your skin! We recommend a patch test for the following beauty treatments:
Eye Brow & Eyelash Tinting and Russian Lashes.